Shipping Policy

Last Updated: July 24, 2026

Thank you for shopping with Velourist. We are committed to providing a smooth, reliable, and enjoyable shopping experience for customers worldwide. This Shipping Policy explains how we process and deliver your orders.

Free Worldwide Shipping

We are pleased to offer free standard shipping on all orders worldwide. No minimum purchase is required.

We currently ship to customers in the United States and many international destinations.

Order Processing Time

All orders are carefully prepared and processed within:

1–3 business days

After your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Please note that processing times may be longer during holidays, sales events, or periods of high demand.

Shipping Times

Estimated delivery times:

United States

7–15 business days

International Orders

10–25 business days

Delivery times may vary depending on your location, customs procedures, weather conditions, and local delivery services.

Please note that these are estimated delivery times and not guaranteed delivery dates.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking details.

You can use the tracking information to follow your order’s journey until delivery.

If you do not receive your tracking information within 7 business days after placing your order, please contact our customer support team.

Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.

Any additional charges imposed by customs authorities are the responsibility of the customer.

Shipping Address

Please make sure all shipping information is correct before completing your purchase.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible.

Lost, Delayed, or Damaged Packages

We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.

If your package arrives damaged or you believe it has been lost, please contact us and we will assist you in resolving the issue.

Multiple Items in One Order

To ensure faster delivery, your items may be shipped separately depending on availability and warehouse location.

You may receive multiple tracking numbers for a single order.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team:

Email: ahmedfarhat200fr@gmail.com

Address:
El Kelâa des Sraghna, 43000, Morocco

We are always happy to assist you and ensure the best possible shopping experience.