Shipping Policy

Last Updated: July 24, 2026

Thank you for shopping with Velourist. We work with trusted fulfillment and shipping partners, including CJdropshipping, to process and deliver your orders.

This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

During holidays, promotions, peak seasons, or periods of high order volume, processing may take additional time.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Times

Delivery times depend on the destination, product availability, fulfillment location, and shipping method selected for the order.

As a general estimate:

- United States: approximately 7–15 business days

- Other international destinations: approximately 10–25 business days

These are estimated delivery times only and are not guaranteed delivery dates.

Some destinations may require additional time due to customs clearance, local carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs may vary depending on the product, destination, package size, and available shipping method.

If shipping is offered free of charge for a particular product or order, this will be clearly displayed at checkout.

Where applicable, shipping charges will be shown before you complete your purchase.

Order Tracking

After your order has been shipped, we will provide tracking information when it is available.

Tracking information may take several days to become active after the package has been dispatched.

If you have not received tracking information within 7 business days after placing your order, please contact our customer support team.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Any customs duties, taxes, or import charges that may apply are the responsibility of the customer unless otherwise stated at checkout.

Customs procedures may also cause additional delivery delays.

Shipping Address

Please make sure your shipping address, postal code, phone number, and other delivery information are correct before completing your purchase.

Velourist is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

Multiple Items and Separate Shipments

Depending on product availability, warehouse location, and fulfillment arrangements, items from the same order may be shipped separately.

If this happens, you may receive more than one package and more than one tracking number.

Delayed, Lost, or Damaged Packages

Delivery delays may occur due to shipping carriers, customs clearance, weather conditions, incorrect address information, peak-season demand, or other circumstances outside our control.

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible with your order number and relevant details.

We will work with our fulfillment and shipping partners to help investigate the issue and determine the appropriate solution.

Delivery Estimates

All delivery times displayed on our website are estimates. Actual delivery times may vary depending on the destination and shipping service.

We recommend placing orders with sufficient time for possible shipping or customs delays.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: ahmedfarhat200fr@gmail.com

Our customer support team will be happy to assist you.